Frequently Asked Questions

Your privacy is our top priority. All chat processing happens directly in your browser - we only receive word frequency data to generate the artwork, which is immediately deleted after creation. The artwork itself is stored for 30 days before being automatically deleted, and doesn't contain readable sentences.

All private information like credit card numbers, addresses, phone numbers, and other personally identifiable information (PII) is automatically detected and removed in your browser before any data is sent to us. This process happens entirely on your device, so we never see or have access to any sensitive information. Only the non-sensitive words are used to create your unique artwork. If you want to have more control, you can choose the "advanced" option when uploading the chat and remove certain words.

We want you to be completely satisfied with your artwork. If you receive a damaged product, incorrect design, or if we made a shipping error, please contact us within 30 days of delivery. Include a photo of the issue, and we'll provide a replacement or full refund within 3 business days. As a commitment to your satisfaction, you can keep the original artwork - no need to return it to us.

Yes, but act quickly! You can modify your design within 1 hour of placing your order. Contact us immediately with your order number and requested changes. After this window, your artwork enters production and can't be modified.

For physical prints and framed artwork, you can cancel your order within 1 hour of placing it by contacting us with your order number. After this window, your artwork enters production and cannot be cancelled. Please note that Digital Downloads are delivered immediately upon purchase and therefore cannot be cancelled - all Digital Download sales are final.

While Digital Download sales are final, we understand that quality matters. If you notice any quality issues with your downloaded file, please contact us and we'll be happy to investigate and provide a new optimized version free of charge if needed.

We use museum-grade materials and advanced printing technology to ensure exceptional quality at 300 DPI resolution. Our prints feature vibrant colors, sharp details, and are designed to last for generations. Each piece is carefully inspected before shipping.

Your artwork is professionally packaged in protective materials, including corner guards and water-resistant wrapping. For framed pieces, we use additional cushioning and sturdy boxes designed specifically for artwork shipping.

Shipping times vary depending on your location, but generally take 3-5 business days. Express shipping options are available at checkout.

We currently serve customers in the United States, Europe, and select South American countries. Please check the available shipping destinations during checkout to confirm delivery to your location. Shipping costs and delivery times will be calculated based on your specific address.

We use advanced natural language processing and word cloud generation technology to transform your conversations into unique art pieces. The process happens in your browser and involves:

• Analyzing word frequencies and patterns
• Arranging words in visually appealing layouts
• Applying artistic styles and color schemes

We proudly use the WordCloud library (Version 1.9.1) by Andreas Mueller, which is licensed under the MIT License. Full citation: Mueller, A. C. (2023). Wordcloud (Version 1.9.1) [Computer software]. https://github.com/amueller/wordcloud

We believe in transparency and proper attribution. Our artwork generation process uses the following open-source software:

• WordCloud 1.9.1 - MIT License
• Other processing libraries - All properly licensed for commercial use

All third-party software is used in compliance with their respective licenses, and we maintain all required attributions.